Managed Services
Our SureHost Managed Services On Demand offering provides you access to Surebridge's full spectrum of infrastructure hosting services while leveraging your in-house application expertise. Utilizing our state-of-the-art data center and technical expertise, you have complete control and flexibility in choosing exactly those services that will compliment your own skill set.
We manage part of or the entire technology stack, including physical infrastructure, security, network, communications infrastructure, hardware, operating system and database in our facilities. Your skilled application experts provide application management and functional support to end-users for your business applications. Our advanced management and monitor tools ensure that the underlying infrastructure supporting these applications is always at peak performance. Our technical command center is staffed by Surebridge personnel responding to your inquiries 24 hours a day, 7 days a week, 365 days of the year.
Managed Services
Standard features of our managed services include:
- Core infrastructure management including state-of-the-art facility, security, hardware, operating system, backup and recovery procedures
- Dedicated 24x7x365 client care and help desk support services
- Access to Surebridge's ClientBridge web-based Management Portal
- Database administration, maintenance and optimization
- Commitment to customer satisfaction backed by guaranteed response times and pre-defined escalation procedures in our Service Level Agreement (SLA)
