SureRemote Application Management Services by Surebridge
SureRemote Application Management, allows companies to maintain full internal control of their IT investment and infrastructure while outsourcing the day-to-day management and support of their application environment. With SureRemote Application Management, Surebridge manages your application - regardless if it resides at your premise or at a third-party facility - remotely through a secure connection that Surebridge assists in designing and provisioning, allowing your IT organization to focus on serving your customers. Your organization maintains complete control over the physical infrastructure, hardware, communications, data and system access.
Our SureRemote Application Management Services proactively manage and support your application through our specialized management systems and customer care experts to ensure your systems are running optimally. This keeps costs down and performance in line with your business needs. Key SureRemote Application Management Services features include:
- Dedicated 24x7x365 client care and help desk support services
- Access to Surebridge's ClientBridge Self-Service Portal
- Proactive management and optimization of your tailored application
- Database administration, maintenance and optimization
- Commitment to customer satisfaction backed up by guaranteed response times and pre-defined escalation procedures in Service Level Agreement (SLA)
