Gartner

In a Management Update Report from August 13, 2003 titled "What you should know about the application service provider market", Surebridge was highlighted as one of a few ASPs that have shown financial and operational viability. The report highlights three key characteristics for these successful ASPs:

• Targeted a specific vertical market, whether defined by application, client company size or industry.
• Built their capacity in line with the growth of demand (or lack thereof).
• Were able to build off an established legacy of clients or process expertise in the market they entered.

For more information on the study, please contact Gartner at www.gartner.com.

IDC

In July 2003, IDC published its "Worldwide Enterprise ASP Competitive Analysis 2003". For the second consecutive year, Surebridge was included in IDC's leadership quadrant. IDC made its selection based on a vendor's alignment with market opportunity, which factored in market share, focus on vertical and company size, ability to integrate and customize, and ability to support heterogeneous environments and a company's ability to gain market share in the future by evaluating brand recognition, partnership strategy, sales strategy, financial strength, and Web-native or Web services strategy.

"Although the bar has been raised, vendors continue to exhibit strong leadership characteristics despite challenging market conditions. Surebridge maintained its position in the leadership quadrant because of its strong management support, ability to execute on its five-part plan for growth, and its relatively strong financial track record."
- Jessica Goepfert, Program Manager at IDC

Read Surebridge's press release about the IDC Report.

For more information on the study (IDC #29813, July 2003), please contact IDC at www.idc.com

Summit Strategies

In a Summit Vision Report from April 2003, Summit Strategies discusses Surebridge's online offering for Microsoft CRM. Surebridge is highlighted as the "Crown Prince for Microsoft CRM Online", Microsoft's first (and currently only) partner to offer Microsoft CRM as a hosted online service.

Please click here to download the full article.

Here is an additional comment from Summit Strategies on Surebridge:

"Surebridge has been successful in the execution of its strategy to grow its business and improve its competitive positioning. All of Surebridge's accomplishments are set against the back-drop of its second quarter (2002) announcement that it has become cash flow positive-a feat few ASPs have been able to accomplish. If Surebridge is able to stay the course, and continue on its current growth trajectory, it will likely be a dominant player in the ASP market in the future."

Nucleus Research

A Nucleus Research ROI Case Study from 2003 provides tangible results on one of Surebridge's hosted Microsoft CRM customers. iQ NetSolutions saw an ROI of 234 % and payback within 5 months of using Microsoft CRM implemented and hosted by Surebridge. To see the complete ROI Case Study, please visit www.NucleusResearch.com.

Jefferies and Company

"Today's companies want to do business with larger, more stable IT services vendors. Surebridge has succeeded in its consolidation strategy and established leadership in its market. Consolidations like this generally increase company performance and enhance the value proposition for employees, customers, partners and shareholders alike."
--Joe Vafi, Senior Equity Research Analyst, Jefferies and Company