iQ NetSolutions
"NaviSite's hosted solutions for Microsoft Backoffice Financials and MS CRM not only enhances our ability to run our business more cost effectively and efficiently, but allows us to better service our customers. As a result, we are a more flexible and responsive company."
Greg Pisano
iQ NetSolutions
Challenge
- iQ NetSolutions sought an integrated CRM solution that could help increase sales, uncover additional opportunities, and tie together its sales and service activities
- Needed the CRM Solutions to be accessed remotely
- The solution also needed to be implemented quickly due to the rapid pace of business in this industry
Solution
- Microsoft CRM hosted by NaviSite
- Microsoft Business Solutions, Great Plains Edition V7.0
- Modules include Manufacturing series, Distribution series, Financial series and Payroll series
- The process took less than a month and was even more affordable than iQ NetSolutions had envisioned
- Microsoft CRM required little customization to meet the company’s needs
Results
- Meeting times are now slashed from hours to minutes, allowing more time for customer service
- Microsoft CRM has increased the success of channel partners
- Improvements to sales, service and products allow the team to be more proactive and do preventative work
- Helps to better manage the company in a more timely and accurate way
- 234% ROI in only a 5-month period
