Kandu Incorporated
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“NaviSite provided Kandu with the expertise to host our ERP solution, enabling us to expand our service offerings while continuing to run an efficient non-profit agency. Non-profit businesses have the same IT needs as the for-profit sector, and NaviSite was able to provide a high quality solution that met our budget requirements. Throughout the sales process, we developed a strong relationship with NaviSite and are looking forward to a productive, long term partnership.”
Tom Vreeman
CEO
Kandu Incorporated
Challenge
- Kandu needed to improve their business application due to performance and productivity issues. Due to the rapid growth of their 2 sites, they needed to deploy a new manufacturing system
- Kandu was concerned about the perceived risk of deploying their manufacturing system in a hosted model. They needed a solution with accountability
- Kandu’s current client technology environment coupled with its use of terminals was not performing optimally
Solution
- Microsoft Business Solutions, Great Plains edition fully implemented, hosted and managed by NaviSite
- Modules include Manufacturing Suite, Payroll, eBanking, and Project Accounting
- NaviSite provided customer portal access, called My.Surebridge.com, to allow access from any location at any time
- NaviSite provided accountability not only for infrastructure performance but for the application performance, as well
Results
- NaviSite supplied a high quality solution, and also met Kandu’s budget requirements
- Kandu had no problems accessing the customer portal, thus allowing Great Plains to be accessed from any location at any time
- NaviSite provided 99.5% guaranteed application up-time, opposed to typical hardware up-time
